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System Error Codes; ResMed Error code 1019
Topic Started: Apr 2 2010, 11:47 PM (12,619 Views)
resmednewuser
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Hello.
I am new with my diagnosis and new with my CPAP machine.
I have had the machine for 2 almost weeks. Last night I heard some bubbling water noises when I inhaled. I thought maybe that was normal because I just added water to the humidifier. I was careful not to overfill. The noise eventually dissipated after a 10 minutes or so. About an hour later I was wakened by the machine pressure fluctuating erratically. It was displaying an error code.1019
In the middle of the night I was up trying to get my machine to clear. I noticed that my hose had a little water in it. I unplugged it from the humidifier and got a little water out.

I have a ResMed S8 Escape II

I would call my machine provider, but it's Easter Weekend. Nobody is answering the phones for another 3 days!

I have tried unplugging the machine and tried stepping through the Clinical menu as well. I didn't want to hit the restore to factory settings..Didn't think that would clear the message.

Does anyone know what Error code 1019 is?
Is there a way to clear the error and get back to sleeping again?

PS the machine will not work when the error code is on.
I didn't get my rest last night and I'm in for another night again without my machine.
Help please?
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SuperSleeper
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According to the S8 Elite II clinician manual:

Quote:
 
Displays error message:
SYS ERRORnnnn
Call service!
Component failure. Record error number and contact the ResMed service centre.


There is no listing of what specific error codes mean, but it appears that it's a component failure. If any water got into the electrical parts of the machine, it could have shorted out, and if that's the case, you need that component replaced - no amount of button-pushing will solve the problem. There's really not much you can do, other than call your DME supplier who gave the machine to you. Trying to fix it yourself or opening up the CPAP housing might void the warranty. You're probably correct that restoring to factory settings will not clear the error message.

ResMed's machines come with a 2 year warranty, and all repairs are supposed to be handled through their vendors (the DME) or home health care provider who set you up with the machine. If they give you trouble, call the ResMed customer service line at: 800-424-0737.

Wish I could provide more help, but this looks like a problem that only a ResMed repair facility can fix. Only other thing you might want to try is to disconnect the humidifier and hose from the machine, take all filters out, unplug it, and let the CPAP machine dry out completely (maybe in front of a fan) for several hours, then start it up and see if the problem persists. Mostly likely, this will not solve the issue, however, but it might be worth a try.

SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


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