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Dell = Idiots
Topic Started: Feb 15 2007, 12:14 AM (129 Views)
Ade
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Beth-prophet
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Would just like to say that.

Not to mention I couldn't understand a bloody thing they were saying from an Indian call centre.

I spoke to four people, telling them exactly what the problem was, yet still had to do the most mundane tests imaginable. After an hour's phonecall to India, I got them to send a new hard drive to work. Despite me telling them three times that we work from 8am-4pm, she said "the courier will be with you before 5.30pm."

Surprisingly (not really) all three men were named "David", and the woman was named "Victoria",
Went to the JobCentre today, and the Army were there going "Be the Best" ... now T-Mobile just told me I didn't have the qualifications to sell phones, Microsoft said I didn't have the qualifications to answer the phones, and the Army want to let me loose with a machine gun?
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rc.cope
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Forum HIstorian
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Been ther, done that...only with the HP crowd and the guy's name was Alan. I told him no, it was Muhammed, and he knew it. What a crock of shit. :angry:
I'd rather have a bottle in front of me, than a frontal lobotomy.
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Ade
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Beth-prophet
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It's not so much the Indian aspect of it; although that does annoy me ... why the fudge do they think anyone is going to believe they are all named after the Beckhams?

It's the actual incompetence to log one set of details and pass them between departments -- you have to tell each person the same stupid details each time. Most businesses have an IT specialist, and going through the emails of my predecessor, they must know that we do. So if you are phoning a business service line, why the hell do they ask you questions a monkey could answer, over and over again? In the end, I just lied and said I was disconnecting things when I wasn't, just to shut them up.
Went to the JobCentre today, and the Army were there going "Be the Best" ... now T-Mobile just told me I didn't have the qualifications to sell phones, Microsoft said I didn't have the qualifications to answer the phones, and the Army want to let me loose with a machine gun?
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rc.cope
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Forum HIstorian
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Oh, it is annoying as hell, but in the end these people are really trying to do a job. But having to ask them to repeat themselves every time is horrible.
The guy I dealt with actually helped me get my machine running better after he had me delete a bunch of cookies, and I thanked him for hanging with me and putting up with my anger. I swear I woulda jumped through the screen and strangled his mo fokin' ass.
It is time for companies like HP and Dell and others to admit that they made a mistake and change their ways. What a joke.
Next time, go to:

http://www.gethuman.com

There are lots of phone numbers that get you through to companies where you are met by friendly folks who speak fluent English. What a relief! No more: press 1 for English...
I'd rather have a bottle in front of me, than a frontal lobotomy.
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