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| My Day of frustration with Shaw! | |
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| Topic Started: Aug 30 2016, 04:04 PM (588 Views) | |
| swing | Aug 30 2016, 04:04 PM Post #1 |
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swing
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Thursday I called Shaw, after noticing my online bill which I had negotiated for 60.00 + tax was now 72.45. I was told all Shaw prices went up 6.00 per month in August! My next question was how can we reduce this bill? Unlike the guy I previously spoke with, this woman I could hardly understand, a combination of her accent, and my hearing! She could view my plan online and advise me, but instead sent various labyrinth plans all originating in Wpg., I live in Edmonton. She said she would give me a return call on Saturday. No call came but a service forum did, of which I gave her service a less than stellar rating! She sent out the Edmonton channels, for me to choose, yet again so complex and confusing at least to me! I'd written down all the channels I wanted, she assured me the personal plan was the one that would fit the channels I wanted, plus I had to pay for 3 extra that weren't included. Tonight upon turning on the T.V. to watch the 6 p.m. news, I discover I cannot access Calgary CTV. I flip between our news and theirs, also Vancouver. Vancouver is also not accessible, nor is CNN, and many more! She explicitly said I'd have the channels I quoted that I watch plus the extra 3. Another call, this time I reached a fellow in Vancouver that I could relate to. He reinstated my former channels, known as Popular T.V. for the original cost, and threw in the movie channel fro 3 months, for my aggravation! I will find another way to cut costs lol! Being the skeptic am, I surmise she was evening the score due to the poor service rating I submitted! |
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| wildie | Sep 10 2016, 09:28 AM Post #31 |
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Veteran Member
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I keep all my duplicates at the cottage! |
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