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| Internet Explorer has encountered a problem | |
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| Topic Started: Dec 11 2007, 05:09 PM (196 Views) | |
| Purley | Dec 11 2007, 05:09 PM Post #1 |
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Super Poster
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I keep getting that message. I took my computer into my local computer store, the place where I bought the computer. Its not one of those big box companies, they actually build the computers there. Anyway, they cleaned out all the spyware and malware that a person cannot get rid of with Spybot etc. etc. However, I still get that message "Internet explorer has encountered a problem and will shut down." I am wondering if I should uninstall IE and then go into Firefox and download it again. I do typing over the Internet and I have a toolbar in Microsoft Word that I downloaded from the company. When I am finished with an assignment, I click "Send Assignment" on the toolbar and the assignment is supposed to go to the company server. However, before -- and after - I had the computer checked over I have had problems where it will take ages and the whole thing has frozen up. As I have no idea by what method the documents are being transmitted (presumably via the Internet) I then have to email them to the company. Do anyone have any opinions as to whether my problem is with IE or what? Would uninstalling IE fix the problem? I have Firefox but I don't use it all the time as some websites won't work in Firefox. |
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| campy | Dec 11 2007, 08:21 PM Post #2 |
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Handyman Extraordinaire
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You don't mention what operating system you have. That message you get seemed to be common in Windows 98. When I switched to Windows XP a lot of those errors seemed to disappear. In Windows 98 there is a repair function you can access. Let us know your operating system. I forget how that works in Windows 98 but I have an older computer I can boot up. Why not just use Firefox for your default browser instead of Internet Explorer? That's what I did. I hardly ever use IE now. |
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| Trotsky | Dec 12 2007, 03:40 AM Post #3 |
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Big City Boy
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I never got the message with WIN 95 or with WIN ME but I get them with a fury since last years installation of WIN XP. Purley, From the research I've done, I think the most likely cause is a conflict between two protecting agents like anti-spyware, anti-popups, Security suites, etc. I SUSPECT strongly that the built security in WIN XP and I.E. 7 conflicts with some of the add-on agents trying to do the same thing. I think that's what your techs were doing when they pulled out your Spybot, etc, and I think they were on the right track. But I cannot get it nailed down to what I need to dump. When the spirit moves me I will try to nail down the offender. My first suspect is the conflict between Windows Security and Symantec Security. (I'm getting ready to install the Symantec 2008 IS suite and I have some hopes.) Purley, DON'T UNINSTALL IE. Windows will scream like a fishwife if you do. The two are too tightly entwined. I don't know anything about that add-on to WORD that you are using. |
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| wildie | Dec 13 2007, 02:04 PM Post #4 |
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Veteran Member
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I get the same thing on XP-SP2 using Firefox on my laptop. Its woefully lacking in memory and speed. The same setup on my desktop that is fast and loaded never has a problem. MS keeps patching XP every week and I think that some of their patches have a problem so they have to patch the patch, next week, and on and on....... What are the vital statistics of your computer. Do you have a MS original installation CD or is yours one of the ones that uses a repair CD? |
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| Trotsky | Dec 15 2007, 02:33 AM Post #5 |
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Big City Boy
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Mine is an out-of-the box "Upgrade" <affects only the price..I had to prove ownership of Win ME> to Windows XP SP-2. It was installed after a complete reformat to remove every trace of Win ME. I too find that when MS sends down an UPDATE things can get very hairy. I am currently operating with ONLY the Windows Firewall, and whether or not the awful message stops will tell me a lot about causation. |
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| wildie | Dec 20 2007, 02:56 PM Post #6 |
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If you go on over to 50+ thers a discussion on this also. It is enlightening! http://discuss.50plus.com/ipb/index.php?sh...7&showforum2=12 |
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| Deleted User | Dec 20 2007, 04:08 PM Post #7 |
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Deleted User
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Hi Purley, I have Windows98 and sometimes I get that message too. I think spy cookies and malware can make your browser misbehave. I used to have Ad-Aware and had no problems getting rid of all the bugs, and received free updates, but I removed it about a month ago, to upgrade my firewall and it has been trouble since then. Now I cannot put back Ad Aware as they take me as a new customer, and my old configuration is gone, and now I have to have Windows XP or higher, I installed Spybot, and since then my computer keeps on freezing. If you have Windows 98, to repair the Internet Explorer: 1.-Click on Start 2.- Click on Settings 3.- click Control Panel 4.-click on Add/Remove a programme 5.-.-Click on Add or remove a program -- When you see your list of programs, 1.-click on Internet Explorer6 2.-- Click on Install/Remove .- You will get a pop up window that says: 1 Remove Internet Explorer 2.- Repair Internet Explorer 3.- Restore IE to previous configuration Make sure that you click on REPAIR. Last time I was not paying enough attention and clicked on Restore to previous configuration and I ended with IE5. What a mess to bring back #6. After you click Repair, you will get a pop up window that says that, the IE will be checked for corrupted files and whatever, that it will take a few minutes to repair. and when it is done, it you have to restart the computer. Do you want to restart the computer to finish the repair Yes No Click on yes. It actually repairs it. I think some sites have bugs, like those Youtube or the musical ones or the ones with e-cards, jokes are the worse. When I visit those sites, is when I get those error pages. I have INTERNET Explore 6, (I need Vista to have IE7) I am going to remove Spybot, I have Panda, the paid edition, but it does not clean the spyware as well as Ad-Aware, I regret having removed it. Sometimes I report the error to Microsoft, and usually I get the Alexa Spy cookies in the register. I want to buy a computer after New Year, well maybe, I don't feel justified to make that expense, just for entertainment. PS, Outlook Express is part of the INTERNET Explorer, if you are having problems with it too, they can be fixed, by repairing the IE. My computer is old, so I am adventuresome with the repairs, but if you don't feel comfortable experimenting, and are afraid to make the problem worse, better bring it back to the shop. Better safe than sorry. |
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| Deleted User | Dec 20 2007, 04:27 PM Post #8 |
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Deleted User
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In the previous message I wrote twice the same step, 4 &5 when I was trying to edit it...Too late now.. |
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| Trotsky | Dec 24 2007, 11:38 AM Post #9 |
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Big City Boy
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Interesting bit of data: Since I pulled out the Symantec Suite and turned on the Win XP SP-2 Firewall and Popup blocker instead I have not gotten a SINGLE incident of : "Internet Explorer has encountered a problem and needs to close...Do you want to report the incident, yada yada." So my Norton protection might have had something to do with it. A long time ago I installed an automatic behind the scenes spyware killer (not Ad Aware)...I cannot remember it's name but it might be running in the background and conflicting with the Norton anti spyware??? |
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| Purley | Dec 28 2007, 09:09 AM Post #10 |
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I have Windows XP. When the guy at Regina Computer Exchange tried to install the latest upgrade, it just would not install. He said others had had the same problem and just leave it alone and Microsoft will send out an upgrade to install the upgrade that would not install!! I often do use Firefox. The main reason why I don't is because in IE if you wnt to copy anything off the Internet - like today I wanted to copy a photo of a jacket to ask my sister something about it. In IE you can right click and copy the photo and then paste it into an email -- I do this all the time. In Firefox you can't do that. Maybe there is a way of copying an image or writing off the Internet and pasting it into an email in Firefox. If there is, I don't know how. I often open Firefox and then I want to copy and paste something into an email and when it won't work, I open IE and then I just get out of Firefox. I should mention that I haven't had that freeze up in IE for quite a few days now. It seems to be behaving itself. |
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| wildie | Dec 29 2007, 10:18 AM Post #11 |
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Veteran Member
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Hi Liz! er I mean Purley! If you install 'Clipmark" add-on for FF you can clip anything that you want. Here's the link: https://addons.mozilla.org/en-US/firefox/addon/1407 They have all sorts of neat add ons available! |
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