Laminate flooring dispute

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Laminate flooring dispute
Topic Started: Apr 19 2012, 08:37 PM (1,005 Views)
Deleted User	Apr 19 2012, 08:37 PM Post #1
Deleted User	2 yrs. ago I had laminate flooring installed in my living/dining/den area. It was not long afterwards that I noticed the floors were "peaking" badly in the den and starting in the living/dining. Also at times there was squeaking near the doorway to the bedroom. why would a floating floor squeak from time to time? The flooring I purchased was very expensive and not a cheap grade. The floor also chipped in my office Under my desk where I place my feet. Manufacturer or my flooring is Torley's and the store where I made the purchase and installation is Jordans. I have been fighting with Torley's & Jordans for a year now to have the flooring replaced. Torley's give a lifetime warranty. Not so, they dragged their feet for months, replaced a few boards which peaked again and tried to say I put water on the floor or their is water coming from somewhere. They refused to stand behind their warranty so Jordans foot the bill. The floor is "peaking" again & they came out and said it was because of my office chair. Helloooo!!! My friend has her office chair on their laminate floor and it is not "peaking" so I say that is a lame excuse on the part of Jordans & Torley's. I spent hours googling and searching for answers and it all comes back to improper installation. However, since Jordans cannot locate their installer or even have a record of who it was, they claim it is how I clean the floor that is damaging it. I only use Torley's cleaner [expensive like gold] according to instructions. Jordan's deny the floor was improperly installed. I produced copies of my research and in each instance it came back as poor installation. A rep from Torley's and Jordans Manager were at my home a couple of weeks ago and I have not heard back since. I did tell them that I was not going away by being ignored and told them I want the floor issue settled soon. Just how long does it take them to find a solution as it's been ongoing for a year now. I will give them until the end of this month and feel it is time to send a legal letter to them to resolve this issue immediately. Laminate flooring issues here: - http://www.laminatefloorings.net/lm_issues.htm Your thoughts on this situation?
Deleted User

Replies:
campy	Apr 22 2012, 12:11 PM Post #16
Handyman Extraordinaire Posts: 28,720 Group: no politics Member #204 Joined: February 2, 2006	Darcie Apr 22 2012, 09:53 AM I wonder what type of laminate it was. There are cheap grades of the stuff but I am impressed with the one in my Montreal kitchen as after being properly reinstalled it is still new looking after 10 years. Even hot roasting pans have been dropped on it and there have been all sort of pets visiting us with no problems. We picked a medium priced grade. It is just like wood floors, some are soft woods which are useless as flooring and then there are woods such as oak, maple and elm (my favourite for looks). I have never heard of soft woods being used for flooring except for Southern pine which is used because of its hardness compared to other wood such as spruce and other woods used in the softwood lumber industry. The finish now on top grade hardwood floors is a very hard type of finish which was not available in the old days. All they had was varnish.



Trotsky	Apr 23 2012, 12:36 AM Post #17
Big City Boy Posts: 38,319 Group: Member Member #79 Joined: September 8, 2005	I have no experience with laminate just real oak hardwood (wonderful stuff from 1918 that lasted beautifully from 1973 to 1987) and then some sort of composition wood parquet (like plywood layers topped with the thinnest layer of some kind of wood...a whole quarter inch thick, aka cheap shit that a desk chair cut through like warm butter.) So I have wondered about laminate. On HGTV people will walk into a room and say "Oh hardwood floors" when to even the OLDEST eyes watching a TV set from across the room it is clearly NOT real hardwood but some sort of plastic fake. I guess there are grades of the stuff. But to my question. We have all seen that ad for laminate, by PERGO I think? that has the dame coming into the room carrying a chafing dish filled with flaming cherries jubilee and she drops the mess on her floor, still flaming and then utters some silly line like "Not to worry, it's PERGO." Assuming she didn't burn the house down, can it be she didn't really ruin the floor? Edited by Trotsky, Apr 23 2012, 12:39 AM.



campy	Apr 23 2012, 01:41 AM Post #18
Handyman Extraordinaire Posts: 28,720 Group: no politics Member #204 Joined: February 2, 2006	Trotsky Apr 23 2012, 12:36 AM I have no experience with laminate just real oak hardwood (wonderful stuff from 1918 that lasted beautifully from 1973 to 1987) and then some sort of composition wood parquet (like plywood layers topped with the thinnest layer of some kind of wood...a whole quarter inch thick, aka cheap shit that a desk chair cut through like warm butter.) So I have wondered about laminate. On HGTV people will walk into a room and say "Oh hardwood floors" when to even the OLDEST eyes watching a TV set from across the room it is clearly NOT real hardwood but some sort of plastic fake. I guess there are grades of the stuff. But to my question. We have all seen that ad for laminate, by PERGO I think? that has the dame coming into the room carrying a chafing dish filled with flaming cherries jubilee and she drops the mess on her floor, still flaming and then utters some silly line like "Not to worry, it's PERGO." Assuming she didn't burn the house down, can it be she didn't really ruin the floor? Yeah she ruined the floor. The floor is still there and so is the charred circle. wave 01 The only thing a flaming jubilee wouldn't hurt is asbestos tile.



swing	Apr 23 2012, 06:25 AM Post #19
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	We put a good grade laminate in our basement, and hardwood throught the rest of the house. The laminate does not have a dog scratch, the hardwood has many!



campy	Apr 23 2012, 07:43 AM Post #20
Handyman Extraordinaire Posts: 28,720 Group: no politics Member #204 Joined: February 2, 2006	swing Apr 23 2012, 06:25 AM We put a good grade laminate in our basement, and hardwood throught the rest of the house. The laminate does not have a dog scratch, the hardwood has many! The laminate is hard plastic throughout. The hardwood has a finish on top of the wood. That's why it scratches easily.



Trotsky	Apr 24 2012, 07:20 AM Post #21
Big City Boy Posts: 38,319 Group: Member Member #79 Joined: September 8, 2005	Quote: The only thing a flaming jubilee wouldn't hurt is asbestos tile. Alas that's what I have now...1974ish. I don't know how long I want to live with it. YES, I am worried about the asbestos.



Deleted User	Apr 24 2012, 11:09 AM Post #22
Deleted User	Darcie Apr 22 2012, 09:53 AM I wonder what type of laminate it was. There are cheap grades of the stuff but I am impressed with the one in my Montreal kitchen as after being properly reinstalled it is still new looking after 10 years. Even hot roasting pans have been dropped on it and there have been all sort of pets visiting us with no problems. We picked a medium priced grade. It is just like wood floors, some are soft woods which are useless as flooring and then there are woods such as oak, maple and elm (my favourite for looks). My take was thatit must have been poor grade laminate; yet it was a pretty upscale (read"expensive") condo. nainai
Deleted User


Tipacanoe	Apr 24 2012, 02:07 PM Post #23
Blue Star Member Posts: 1,255 Group: Member Member #758 Joined: May 9, 2010	campy Apr 20 2012, 07:23 PM All of a sudden there is a love for hardwood or laminate floors. I remember the old hardwood floors. They became downright ugly after awhile because the finish in those days wasn't as hard as the new stuff like epoxy finishes. And you had to have them resurfaced every once in a while as well. They didn't buckle too much because they were thick. But they did get gaps which were impossible to eliminate. So the new trend was to cover the hardwood with carpet. Now when they take up the carpet they try to refinish the hardwood floors. In my old house which I sold they took out the carpet to install laminate. I winced when I heard that because that rug cost us a fortune. It was embossed and still looked good after a long time because we rarely used the living room. I just love the feel of a nice rug on bare feet as compared to laminates or wood floors. Also one of the contractors I know told me he hates installing laminates in a home where there are pets like big dogs because their nails scratch the floor if they are not trimmed. Also high heels with tacks are a no no. When installing wood floors they are supposed to bring in the wood and let it sit in the house for awhile to become acclimatized from where they might have been sitting in a warehouse. I prefer carpet. The wood floors are noisy and cold.



Kahu	Apr 24 2012, 02:13 PM Post #24
Posts: 31,109 Group: Administration Member #150 Joined: December 14, 2005	Tipacanoe Apr 24 2012, 02:07 PM I prefer carpet. The wood floors are noisy and cold. So do we ........... 023



Darcie	Apr 24 2012, 03:01 PM Post #25
Skeptic Posts: 31,154 Group: Member Member #714 Joined: March 30, 2010	Having dust mite allergies along with mold and mildew all carpeting is a no-no according to my allergist.



Dana	Apr 24 2012, 04:33 PM Post #26
WWS Hummingbird Guru & Wildlife photographer extrordinaire Posts: 13,054 Group: Member Member #830 Joined: March 23, 2011	I like a combination of both . An area rug in the middle of a wood floor make thorough cleaning easier than trying to cram a vac into all carpeted corners. An area rug is easily disposable if something happens to it as well.



swing	Apr 26 2012, 03:01 PM Post #27
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	I love hardwood and laminate, much easier with a dog! I'd rather mop hardwood than vacuum any day.



Trotsky	Apr 28 2012, 12:48 AM Post #28
Big City Boy Posts: 38,319 Group: Member Member #79 Joined: September 8, 2005	I like carpet OVER harwood...area rugs. That way the carpet can be taken up and thouroughly washed periodically. What I truly despise is wall-to-wall carpeting that was once the creme-de-la-creme and is now scorned by most homebuyers because it is clean for about the first 6 months of its life but then never again. Even shampooing manages only to move the filth a couple millimeters deeper. If you've ever done pushups on older wall to wall carpeting and have a decent sense of smell, you know what I mean. Funny how fashions change. Remember when "Formica" cabinets were the rage, now if it's not granite, nobody wants it. Remember old houses (I grew up in an 1873 house) where there was no such place called A CLOSET? Edited by Trotsky, Apr 30 2012, 12:26 AM.



Dana	Apr 28 2012, 03:38 AM Post #29
WWS Hummingbird Guru & Wildlife photographer extrordinaire Posts: 13,054 Group: Member Member #830 Joined: March 23, 2011	Now, imagine classrooms where children eat their lunch at their desks with wall to wall in the room. Of course the carpet is cleaned 1x/yr, whether it needs it or not! Imagine the smell when the door is opened on a warm morning. They have stopped that nonsense, at last! It was for the noise factor in the rooms but there were never enough dollars in the budget for proper cleaning.



wildie	Apr 28 2012, 10:24 AM Post #30
Veteran Member Posts: 12,173 Group: Member Member #442 Joined: October 11, 2006	Just as a matter of interest I'll attach a photo of the underlay that I used in my computer room. It lays on the concrete and is dimpled to allow for air to circulate! Attached to this post: 101_1803.jpg (39.69 KB)



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