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| Laminate flooring dispute | |
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| Topic Started: Apr 19 2012, 08:37 PM (1,004 Views) | |
| Deleted User | Apr 19 2012, 08:37 PM Post #1 |
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Deleted User
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2 yrs. ago I had laminate flooring installed in my living/dining/den area. It was not long afterwards that I noticed the floors were "peaking" badly in the den and starting in the living/dining. Also at times there was squeaking near the doorway to the bedroom. why would a floating floor squeak from time to time? The flooring I purchased was very expensive and not a cheap grade. The floor also chipped in my office Under my desk where I place my feet. Manufacturer or my flooring is Torley's and the store where I made the purchase and installation is Jordans. I have been fighting with Torley's & Jordans for a year now to have the flooring replaced. Torley's give a lifetime warranty. Not so, they dragged their feet for months, replaced a few boards which peaked again and tried to say I put water on the floor or their is water coming from somewhere. They refused to stand behind their warranty so Jordans foot the bill. The floor is "peaking" again & they came out and said it was because of my office chair. Helloooo!!! My friend has her office chair on their laminate floor and it is not "peaking" so I say that is a lame excuse on the part of Jordans & Torley's. I spent hours googling and searching for answers and it all comes back to improper installation. However, since Jordans cannot locate their installer or even have a record of who it was, they claim it is how I clean the floor that is damaging it. I only use Torley's cleaner [expensive like gold] according to instructions. Jordan's deny the floor was improperly installed. I produced copies of my research and in each instance it came back as poor installation. A rep from Torley's and Jordans Manager were at my home a couple of weeks ago and I have not heard back since. I did tell them that I was not going away by being ignored and told them I want the floor issue settled soon. Just how long does it take them to find a solution as it's been ongoing for a year now. I will give them until the end of this month and feel it is time to send a legal letter to them to resolve this issue immediately. Laminate flooring issues here: - http://www.laminatefloorings.net/lm_issues.htm Your thoughts on this situation? |
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| Phillip | Apr 28 2012, 10:39 AM Post #31 |
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Blue Star Member
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As a do it yourself kind of guy when my wife wanted to replace the carpet she decided that a hardwood floor would look nice. The floor she chose is hardwood not a laminate with a 30 year guarantee. Always frugal the flooring should be around far longer than I to see if that is true. As with all things female. It started with the living room. So long as the carpet was removed why not paint the room? Then came the hallway, repaint too,then the same kind of floor so it looks nice in transition.Then the transititon thing again. Sam flooring & all 3 bedrooms painted. Since I was doing it myself a few tips from the Home Depot flooring staff saved me a lot of money and the end result perfect. Tips included. Over cement floors use quick set concrete to fill any bellys, a thin shell would be ok since the moisture barrier had some give to it.Remove all moulding so space could be deterimned on opposing walls to allow for expansion and contraction. Use 4" wide flooring because when doing it yourself it is a whole lot easier. Last and most usefull estimate the total job then submit the requirement to the contractor pricing section to get a discount. Did that and got a 25% off the cost,Then charging it thru Discover got another 5%. Found out for myself that a 2X2 by 12" long pine block made for a great way to make the click lock feature click lock without damaging the next piece. While this does nothing to address the problem of peaking it does confirm to me that expansion and contraction that I avoided is probably the reason for the laminate to do that. http://www.homedepot.com/buy/flooring/hardwood-flooring/tarkett/red-oak-natural-3-8-in-genesis-engineered-hardwood-flooring-sample-plus-2-top-selling-styles-72608.html I'm not promoting Home Depot. the URL is to show choice that goes with our southwest lifestyle. |
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| wildie | Apr 28 2012, 11:51 AM Post #32 |
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Veteran Member
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In my case the concrete floor was very uneven and leveling was required. I bought a floor leveling product for this purpose. Its mixed with water to a very runny consistancy and then its poured out on the floor where it finds its own level. I had to form a dam all around the perimeter using a 3/4" foam plastic bead tamped under the baseboard to keep the mixture from escaping from the floor area! After the leveler has set, it becomes an extremely hard surface. |
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| Deleted User | Apr 28 2012, 09:21 PM Post #33 |
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Deleted User
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My flooring was not cheap and it has a lifetime guarantee. However, the guarantee is as good as a company wants to make it. I heard from the store the other day and they want to replace the peaked boards only. I said they did that before and the peaking is back in the same areas and then some. I am insisting on a completely new floor. I won't live long enough for them to mess around bit by bit over the course of years. If they did the math, the installers will cost them more with piece work than if they removed the whole floor and just replaced it. I told them I will not go away and will be on their backs until it is done properly. They tried to say that my office chair was causing the peaking ... well guys, I did not fall off a turnip truck yesterday ... so how and why is the floor peaking in the dining & living areas? No office chair there!!! I have heard enough excuses from them trying to jam out of responsibility I think I could write a book called "excuses". If memory serves me correctly, the installer did not remove the baseboard. He installed the floor and then covered the edge of the floor boards with quarter round. That is why I feel it is a faulty installation. I told the store manager that I want him to humor me and remove the quarter round and just see how much space if any was left for expansion. If they remove the whole floor, I am considering using cork. My friend and neighbor has cork and they love it. They say it is soft, quiet and wears well. There is some very nice looking cork and it is floating and I also read that it can be installed right over wood or ceramic which would save the company money in not having to rip the laminate out. I read somewhere in some of the research I did, that cork is especially good for people who have bad back issues. Have to do a bit more research & ask a lot of questions from different stores. |
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| campy | Apr 28 2012, 10:13 PM Post #34 |
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Handyman Extraordinaire
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If they nailed the quarter round down tight it would stop the floor from expanding. They would have had to leave a small bit of shim space between the tiles and the quarter round because if the quarter round is wood it will expand and contract as well. The warranty is only as good as the people you buy it from. Edited by campy, Apr 28 2012, 10:15 PM.
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| campy | Apr 29 2012, 05:46 AM Post #35 |
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Handyman Extraordinaire
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Have you ever thought about contacting your insurance company and letting them fight it out for you? |
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| Deleted User | Apr 29 2012, 01:21 PM Post #36 |
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Deleted User
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The quarter round is real wood ... and during the installation, I cannot remember if they laid the flooring smack up against the baseboard or not. I have a warranty and prefer not to involve my insurance into this. But if push comes to shove and it is getting close to "shove", I may ask the insurer for advice and if they cannot help, then I guess I hire a lawyer. They lose the case, they pay all the bills. I lose the case, you will read about this woman who shot herself .. LOL. Drats, I don't own a gun!! ROFLOL |
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| campy | Apr 29 2012, 07:56 PM Post #37 |
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Handyman Extraordinaire
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It's funny. I watched a program on t.v. last night. Ask This Old House. One of my favourite programs. They were showing how to install a hardwood floor. They installed a moulding around as well. They did show the space between the wall and the flooring and it was on the end grain side so the expansion could take place. But when they installed the moulding they said to make sure the nails fastening the moulding went into the moulding only and not into the floor. In other words instead of nailing at 45 degrees or so the nail was put in horizontally so that it didn't contact the wood floor and that the wood could expand and contract right under the molding since it wouldn't be holding it back. The floor could move under the moulding. |
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| Trotsky | Apr 30 2012, 12:34 AM Post #38 |
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Big City Boy
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I just had a spring "go" on one of my recliners. All metal parts of the chair have a The last time it happened (same company, Lane, but different chair) I inquired about the warranty and the said that "lifetime" meant the expected lifetime of the chair which they consider 7 years. Gee, who knew that chairs were alive. 049 049 Anyway, the new broken chair was only 4 years old so they happiily sent me a set of 6 springs and some brackets. I installed the spring myself (the process has a definite steep learning curve.) Now I'm ready for the next BOINGGGGGGG! One lesson: if you want a chair that will last buy a LAZ-Y-BOY and not a LANE. I value my comfort and have become an expert on recliners. dance039 Alas, LAZ-Y-BOY closed the single showroom they had in New York City. Go figger. Echoing the term" LIFETIME": I joined a gym and paid extra for a LIFETIME renewal. Since it was about 20 years ago so I thought I still had a lot of time on the clock. The gym failed exactly one year later and I learned that the term "LIFETIME" had nothing to do with MY lifetime, but rather the gym's. Edited by Trotsky, Apr 30 2012, 12:39 AM.
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| campy | Apr 30 2012, 03:24 AM Post #39 |
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Handyman Extraordinaire
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Well thanks for the explanation of 'lifetime'. I never knew what it referred to. I don't buy products anymore on the basis of the warranty. Just pay my bucks and take my chances. I do look for spare parts that might come in handy while they are still available. |
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| wildie | Apr 30 2012, 04:14 AM Post #40 |
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Veteran Member
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In all of my life, I have made few warantee claims! The exception being warantee claims for my car. It seems to me that the way that warantee's are written that the product provider can cop out at their own discretion. I'd be willing to bet, that in the cases that we are discussing, that there is written in the fine print, that improper installation voids the warantee! |
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| Darcie | Apr 30 2012, 04:40 AM Post #41 |
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Skeptic
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I remember one waranty that was honoured. I had a Westinghouse dishwasher that kept giving us shocks when we touched it, but only when it was on. I wrote a letter to the President of Westinghouse on shocking pink paper explaning my problem. I asked him one questiong "What can I be sure of if it is Westinghouse?" Whithin one week I had their top of the line new dishwasher delivered to my house. They took the old one and had it looked over. They did advise me what was wrong with it and sent apologies. In my old age I think I should have sued them, it was dangerous to my whole family. Edited by Darcie, Apr 30 2012, 04:41 AM.
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| Deleted User | Apr 30 2012, 11:56 AM Post #42 |
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Deleted User
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You probably hit the nail on the head as that probably explains why they keep avoiding "improper installation" when I mention it to them. I will post the end result whenever that happens. Re Lazyboy ... I threw out their furniture that was only 3 yrs. old. They do not build the quality they once did. Our motorhome extended warranty paid off tenfold; but in most cases, they are not worth the money they charge. |
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| Trotsky | May 1 2012, 02:16 AM Post #43 |
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Big City Boy
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I bought a desk chair from STAPLES in January 2010 and the "leather" cover tore apart at a seam February 2011. You guessed it, I had a 12 month warranty. I am FURIOUS but STUCK with the piece of crap. I wish I could afford one of those fancy "Aeron" type mesh chairs but I AIN'T spending near a grand for a desk chair. The NYC Technical Library has them and they are TERRICFIC. On the other hand I spend far too much time on the computer so perhaps I should just use a wooden bench. Edited by Trotsky, May 1 2012, 02:17 AM.
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| campy | May 1 2012, 02:20 AM Post #44 |
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Handyman Extraordinaire
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Go to an automobile supply store. Buy the mesh car seat pads and put it on your desk chair. |
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| wildie | May 1 2012, 09:21 AM Post #45 |
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Veteran Member
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FYI here's a pic of my laminate floor kit! It comes with a driver block, a metal tool for hammering near the wall and a bunch of plastic wedges for placing along the wall to allow expansion space.
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