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| Inferior Product | |
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| Topic Started: Mar 2 2013, 12:42 PM (655 Views) | |
| Darcie | Mar 2 2013, 12:42 PM Post #1 |
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Skeptic
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Lots of change of plans in the last couple of hours. Was going to have chicken breast, stuffing etc. along with cranberry sauce. The oven is preheating, I am organizing so that things are ahead and put the can opener to the cranberries and wham-mo, the cranberries shoot out of the small hole and splatter the cupboard, the wall, the floor, the fridge and me. So, off goes the oven, into the fridge goes the chicken breast, and then I clean up everything, change my clothes, get dressed, phoned the store and I get told I should bring the can back. Away I go, bring the can I had put in a freezer bag the the white haired woman looks at me and says. "What did you do to it"? I am so proud of myself, in spite of wanting to kick her ass and yell at her I responded with calm and lady like words. No "we are sorry our product caused you to have to change your dinner, you had to clean up and change your clothing and drive all the way back here". All I got was a 'princess' attitude. Well I have decided I will write to the President of the Chain of Metro stores which I believe is located in Montreal. Enough is enough, I have decided to to let myself get treated like this any longer, too old to keep taking it from the people that should not be working with the public and act as if they are doing me a favour to allow me to replace a product that should not even be on the shelf. Thanks for listening to my ranting and raving, btw, I went and got sushi and that is what I had for dinner. |
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| helen_t | Mar 2 2013, 05:47 PM Post #2 |
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Red Star Member
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I feel your frustration. |
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| goldengal | Mar 3 2013, 12:31 AM Post #3 |
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Mistress, House of Dogs
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JMHO, but unless the cranberries were past their due date, and should have been removed from the shelf, it is not Metro who are at fault here, but rather you should be contacting the manufacturer of the cranberries. Take care, Pat |
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| Trotsky | Mar 3 2013, 01:52 AM Post #4 |
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Big City Boy
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I usually call the manufacturer. Usually I get much more in compensation than my loss that way. AND they are very pleasant even if it is my fault...like past the past due date becasue it's been in my pantry for a year. Don't blame some poor underpaid overworked clerk who is being harried for 8 hours by unreasonable people, usually her bosses. If you ARE going back to the store always start with these 7 words: "Where can I find the store manager?" |
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| Darcie | Mar 3 2013, 02:26 AM Post #5 |
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Skeptic
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It was a Metro Brand Pat. The due date was for 2014, but being as it is one of their brands it is their responsibility as I have no idea who made it for them. Someone told me that they had got Bell's Palsy from Botulism from Cranberries, I am concerned that there could be a whole batch that was badly processed, and as there was a large display someone else could maybe purchase a can and get sick. Edited by Darcie, Mar 3 2013, 02:29 AM.
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| goldengal | Mar 3 2013, 02:40 AM Post #6 |
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Mistress, House of Dogs
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Now I understand Darcie. However, it will be some well known manufacurer who makes Metro brand I am pretty sure, and not Metro itself - i.e. years ago when we had A&P, their house brand jam was produced by Aylmer. I never buy tinned cranberry sauce as it is so super easy to make, and I love the tase of it. Often have it in place of jam on toast. The reason I had suggested calling the manufacturer is, like you, I had decided I was not going to 'be taken' on any more on purchases. In January I purchased 2 pkgs of Smithfield Bacon from No Frills when it was on sale at the same time as Maple Leaf. I had bought Smithfield in the past and was pleased with it so when they were out of Maple Leaf, I went with it again. Alas, it was more than 50% fat. I spent ages cutting all the fat out before I froze it in smaller packages. I wrote to Smithfield, and imagine my surprise when they responded that they strive to have the best product, and within 3 or 4 weeks I would receive a refund. And I did - twice what I paid for the product. On the other hand, I purchased Ombrelle Complete before we headed to Cancun in January. For some reason it dried in all squiggly bits on my skin. When I was home, I wrote to them, giving them the Lot # and the fact it is good until 2015, and queried whether they have had similar complaints. Have I heard anything? No. Will I buy Ombrelle again? No. Take care, Pat |
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| goldengal | Mar 3 2013, 02:48 AM Post #7 |
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Mistress, House of Dogs
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Trotsky ..... Your words really caught my eye as just recently I had occasion to call Bell. I had given up their long distance on Janury 9 and went with another provider for long distance only. However, my bill a week ago was for the full amount. Of course, I was incensed so called Bell, and waited in queue for 36 minutes. I was getting ticked from having to wait so long, but had occasion to think that there must be one awful lot of complaints. When I finally got a perky sounding woman, I said exactly that to her, and she responded with "You won't believe it. It has been like this since 8 o'clock this morning." I realized there was no use chewing her out as it was not her fault (was never that understanding when I was younger), and we ended up resolving the problem, and actually having a pleasant cvonversation wherein she told me I had been the most understanding customer she had talked to that day, and that she had been called names all day by so many. Take care, Pat |
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| Darcie | Mar 3 2013, 02:57 AM Post #8 |
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Skeptic
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I can't be bothered to make my own if it is only for regular day consumption, do make my own for Christmas. You speaking of Ombrelle reminds me that we bought it for my granddaughter when she was little and it did exactly what you said it did to you. They never answered us either if I remember correctly. I do blame the worker for responding to a complaint as she did, it is up to her to respond properly to a customer, that is what she collects a salary for, adequate or not. She was not some young thing who doesn't know any better. I had asked for the manager on the phone before I went there and she said he was gone for the day. |
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| Darcie | Mar 3 2013, 03:04 AM Post #9 |
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Skeptic
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I just spoke to the store manager and they are taking all of the cans out of the store of that brand. She was there this morning and thanked me profusely for calling and said there was no memo for her about this return. Forgot to say that she will call the warehouse also and recall all the cans with a due date of 2014 and said it could be botulism. Edited by Darcie, Mar 3 2013, 03:05 AM.
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| swing | Mar 9 2013, 01:03 PM Post #10 |
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swing
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Before Christmas I was in Safeway purchasing a turkey. The tags had fallen off two of the smaller ones. I asked this fellow in a white coat in the meat dept., if he knew which tag belonged to which. He rudely responded "they have to be reweighed". No offer to carry it to the scale to do so! I picked up this frozen cold turkey and carried it to the dept. where the scale was for weighing. I WAS TICKED! I went to Customer service, and said who is that JERK in the meat dept. They responded with it's our new meat mgr. I vented on them. They said call the mgr. I intended to but didn't! This jerk has been around for awhile as he's about 50. Christmas Eve my son went in to buy bacon. The same guy was there. My son asked where the bacon was. He pointed in the direction of the bacon, not saying a word. My son said where? The jerk said what kind of bacon? My son said any kind? He said what do you mean any kind? My son looked at him and said Buddy you maybe able to speak to others rudely but I do not take kindly to it. Jerk then walked over and showed him where the bacon was! He came home and related this story. I called the Mgr. I told him we'd dealt with that store for 24 years and have never received such shabby service. I said your people are all service orientated, where did you get this guy from? He of course sort of defended him, saying he must've had a bad day. I said not ONE but TWO within the same family! He said there's no excuse for his behaviour. I will speak with John, thanks for calling!!! I haven't seen John around lately so maybe others complained as well. I worked in customer service for years and you just don't do that! |
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| heatseeker | Mar 10 2013, 12:32 AM Post #11 |
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Veteran Member
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In Mexico, pretty much everyone is mannerly. But after two days with no Internet at the beach house, and many polite excuses, I emailed from an Internet cafe that I would pay the technicians 200 pesos if the problem was fixed that day. Ten minutes later our cell phone rang and we were informed that the techs were at our back gate. Problem solved. |
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| Darcie | Mar 10 2013, 02:26 AM Post #12 |
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Skeptic
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How capitalistic, money talks. :ChickenDance: |
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| goldengal | Apr 19 2013, 11:39 PM Post #13 |
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Mistress, House of Dogs
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Imagine my surprise when I received a communique from Ombrelle yesterday containing a gift certificate for any Ombrelle Sun Product. It took almost three months, but they finally did respond. Take care, Pat |
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| angora | Apr 20 2013, 02:15 AM Post #14 |
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WWS Book Club Coordinator
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Not on the topic of complaining but on the topic of Ombrelle. Regardless of 1 bad experience with Ombrelle I would hope that you give it another chance. It is simply the best product of its kind and I never use any other. |
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| Darcie | Apr 20 2013, 02:26 AM Post #15 |
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Skeptic
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I'm allergic to something in Ombrelle, it literally peels my skin off where it is put. Have no idea what is in it. The product I have been using successfully is Coppertone Face, Oil Free 60. I have similar problems with Clinique and Revlon products, now I just stick to what doesn't bother me. Edited by Darcie, Apr 20 2013, 02:47 AM.
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