Inferior Product

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Inferior Product
Topic Started: Mar 2 2013, 12:42 PM (656 Views)
Darcie	Mar 2 2013, 12:42 PM Post #1
Skeptic Posts: 31,154 Group: Member Member #714 Joined: March 30, 2010	Lots of change of plans in the last couple of hours. Was going to have chicken breast, stuffing etc. along with cranberry sauce. The oven is preheating, I am organizing so that things are ahead and put the can opener to the cranberries and wham-mo, the cranberries shoot out of the small hole and splatter the cupboard, the wall, the floor, the fridge and me. So, off goes the oven, into the fridge goes the chicken breast, and then I clean up everything, change my clothes, get dressed, phoned the store and I get told I should bring the can back. Away I go, bring the can I had put in a freezer bag the the white haired woman looks at me and says. "What did you do to it"? I am so proud of myself, in spite of wanting to kick her ass and yell at her I responded with calm and lady like words. No "we are sorry our product caused you to have to change your dinner, you had to clean up and change your clothing and drive all the way back here". All I got was a 'princess' attitude. Well I have decided I will write to the President of the Chain of Metro stores which I believe is located in Montreal. Enough is enough, I have decided to to let myself get treated like this any longer, too old to keep taking it from the people that should not be working with the public and act as if they are doing me a favour to allow me to replace a product that should not even be on the shelf. Thanks for listening to my ranting and raving, btw, I went and got sushi and that is what I had for dinner.

Replies:
goldengal	Apr 20 2013, 03:03 AM Post #16
Mistress, House of Dogs Posts: 11,674 Group: Member Member #715 Joined: March 31, 2010	angora Apr 20 2013, 02:15 AM Not on the topic of complaining but on the topic of Ombrelle. Regardless of 1 bad experience with Ombrelle I would hope that you give it another chance. It is simply the best product of its kind and I never use any other. Angora, I will try it again since I have the gift certificate. However, it seems they have changed the formula, and while Googling reviews, I came upon this which describes exactly what happened when I used it in January. Quote: The review below is for the old formula, ie: prior to 2012. Now, they have the new formula claiming to provide ultra light texture. I only used the new formula once and once was more than enough. I just can't recommend this sunscreen anymore, either as a makeup primer or simply for using it as a sunscreen protection. Reason being, the new formula now leaves a very heavy white cast on face, never blends or absorbs into skin, can ball up into tiny particles on face, and it smells like a lab chemical that is highly offensive. In other words, I would totally avoid the new formula all together. It's horrendous. Thus, I have changed my rating from 5/5 to 1/5. I want to give it 0/5 though, but the system on Makeupalley starts with 1/5, so there you have it. Avoid this please! http://www.makeupalley.com/product/showreview.asp/ItemId=142933/Complete_Lotion_SPF_60/Ombrelle_/Sunscreen I too have used Ombrelle for years, but if I encounter the same problem with the replacement, I will abandon it. It is not getting good reviews from any of the sites I have visited. Seems to be like many products where they mess around with the original formula, and end up losing customers. Take care, Pat



Alli	Apr 20 2013, 05:29 AM Post #17
Mistress, House of Cats Posts: 4,732 Group: Member Member #711 Joined: March 30, 2010	I agree contact the company, they will have the info as to where certain Lot numbers were distributed. They may have been under processed properly. Dealing directly usually is resolved with positive results. My son bought a pair of SUPRA skate boarding shoes in January , paying $179.00 for them. Within a couple of months the entire heel area came apart from the boot of the shoe. I contacted the store in Toronto with no luck, they said he should have brought them back when it first occurred. I contacted SUPRA directly on the weekend. Took photos of the shoe. I received an email from the Product Control Office yesterday , not only are they replacing the shoe they have offered a gift certificate as well. I was very impressed at their expediency in dealing with the problem.



angora	Apr 20 2013, 05:37 AM Post #18
WWS Book Club Coordinator Posts: 14,494 Group: Member Member #717 Joined: March 31, 2010	I'd be sorry if Ombrelle changed for good. However, I remember when coke brought out new coke and all of those of us who loved the real coke refused to buy the stuff and they went back to the 'original'. So maybe Ombrelle would take a hint and revert to what worked.



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