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lost internet at home
Topic Started: Jul 10 2013, 06:28 AM (268 Views)
Daniel
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Small Star Member
Running on DSL with a wireless router. My laptop reciever indicates a strong signal from my router but none of my browsers are able to connect to any webpage. So I connected by router to my laptop using the ethernet cable and no luck. Same result turning on my desktop.

My router has the ADSL light on but it's not flashing. I temporarily replaced the router with a spare and still no luck.

At work, I logged into my ISP e-mail and found some new e-mails in my inbox. So the service was not down.

How do I diagnose and find the root cause of my losing internet connection?
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Tisi
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[ *  *  *  *  * ]
Can you by-pass the router and connect your computer directly to the internet via ethernet cable.

This should tell you if you have lost the service to your home.
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Daniel
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No, because my router is a combination modem and router.
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Trotsky
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Big City Boy
Remember the old rule though: TURN IT OFF (pull the router plug, turn off your computer and give it a minute) and then TURN IT ON AGAIN, always a good place to start. Let the "router" reboot.

If you are plugged into a phone jack with one of those isolation transformers, see if you can find a replacement (if memory serves they sent me about 4 of them when I had DSL during the FDR administration.)

DSL is S L O W and running it through a wireless router is S L O W..... E R.
Run a speed test on your computer and see what you get.

Here's the one most people like:

http://www.speedtest.net/

Wait 'til you see BEGIN TEST, it may take a few moments.


But if indeed you have NOTHING, call your provider on the phone and have them do a diagnosis.



Edited by Trotsky, Jul 10 2013, 09:45 AM.
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FuzzyO
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Trotsky if he hasn't got a connection he can't do the test.
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campy
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Handyman Extraordinaire
Turn off the power to the router for abour a minute. Turn it back on and let it reset itself. See if all the lights come back up.
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Trotsky
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Big City Boy
Fuzzy,

It took me a couple minutes to assemble my post...you caught me mid-way. :D


Daniel,
DSL is an audio signal and it is decoded by a MODEM not a ROUTER.
Edited by Trotsky, Jul 10 2013, 09:44 AM.
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Delphi51
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It would be nice to try it with another modem, but I think you have done enough to prove the modem/router is dead. Call the phone company and ask for a new one. They fail often, usually on a hot day, and sometimes they will seem okay when cooled off but only a new one will solve the problem. The situation is aggravated by increasing DSL speeds, which older modems just can't handle.

Sometimes you are better off to buy a better product than to use the phoneco's low end boxes. Stores usually done have combined modem/routers but the separate ones are probably better. I am using a Telus combo as the modem but my own wifi router because the wifi part of the Telus box is unreliable.
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Trotsky
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Big City Boy
Quote:
 
The situation is aggravated by increasing DSL speeds, which older modems just can't handle.



How fast have they gotten these days?
Verizon used to play a game where they sold DSL "up to 3 Mbps" which I had for $30, and which meant a rock solid 1.5 Mbps and they sold an "Up to 1.5Mbps" for $20 and it was in reality 750Kbs.

The higher speed was simply not good enough to stream video and I was happy when I moved to get 30 Mbps fiber optic cable.
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Delphi51
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I think we have 6 here.
Some places in the US have Google fibre, providing 1000 Mb/s. Google is testing to see if they can take over phone, TV, power monitoring and everything else. Oh, they are probably watching your living room for the government, too.
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Daniel
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Delphi51
Jul 10 2013, 09:59 AM
It would be nice to try it with another modem, but I think you have done enough to prove the modem/router is dead. Call the phone company and ask for a new one. They fail often, usually on a hot day, and sometimes they will seem okay when cooled off but only a new one will solve the problem. The situation is aggravated by increasing DSL speeds, which older modems just can't handle.

Sometimes you are better off to buy a better product than to use the phoneco's low end boxes. Stores usually done have combined modem/routers but the separate ones are probably better. I am using a Telus combo as the modem but my own wifi router because the wifi part of the Telus box is unreliable.
The one I'm using was purchased in October 2010 and my backup was 2009. They were both around $99.

I just hate to purchase another one just to find out it's not the modem/router.

BTW all evening last night, I've been rebooting, turning off my laptop and the same with my router. I had all the power turned off going to the router all night and retested at breakfast.
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campy
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Phone your internet provider and ask them if they can help.

Sometimes those guys have the answer and can also do a remote test.

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wildie
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Coincidently, my DSL failed last night.

Its been working irratically recently and this time it crapped out completely.

I use a 2WIRE combination router/modem that I rent from Bell. It costs $5/month but tech support is totally free.
The first thing that i tried was to power it down and then boot it up a few minutes later. This restored my internet to my hard wired desktop, but I couldn't connect using wifi from my laptop.
With tech support available I called Bell and after a long wait, I was able to talk to a technician.
They have a routine that must be undertaken. As I have dealt with t/s before, I had already gone through this, but that doesn't matter. You have to go through it all again.
Evenually, I was told to physically reset the router by pushing a paper clip into a small hole at the back of the unit. [ I don't understand why these are always hidden at the back, rather than at the front where they can be seen]
I was instructed to push the clip in for 10 seconds and nothing was fixed, so then I was instructed to shorten the time interval in a 2nd attempt. Again nothing worked.
So, the tech said that he would make a remote software reset and this really shook the marbles around as this time the problem was resolved.
Only thing was that all my tweeks were lost and I had to work through all the settings, as if the unit had just arrived from the factory.
I have a unique setup, where I have a DLink router that cascades into the Bell combo router. With the changes that were made by the reset, I had to revise the DLink settings also!

If I owned the combo router, I think that I would have junked it and went out and bought a new one.
So, in my case, it was worth the ongoing rental fee!
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Daniel
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Well, I'm back home and the internet is up again. I wonder if it could be related to the rain storm last night? As I type, my son tells me the internet has gone down again.
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Delphi51
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Oh, now it sounds like the problem is not with your modem. Maybe water in a connection box somewhere? I should have suggested you call your neighbours and see if they have Internet. Borrowing a modem works well, too. I have a spare one that I carry when going to check someone's Internet. Here, Telus provides the modem with a basic DSL plan and a wifi router/modem combo for their higher speed plans. There is no discount if you supply your own.
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