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| Technical Service Bulletins | |
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| Topic Started: Aug 5 2013, 03:36 AM (1,423 Views) | |
| Olive Oil | Aug 5 2013, 03:36 AM Post #1 |
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Gold Star Member
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The windshield wipers on my Honda do not turn off automatically and when they do, will stop in the middle of the window. Often they will not stop for 20 minutes or more. Turns out the motor needs replacing in the wiper assembly. I didn't even know there was a motor. The part is on order for next week. While reading online I see that this is a TSB for my 2007 Honda Civic EX. . It only will be repaired free of charge if you are on warranty. It is not like a recall. The cost to replace the motor is around 300.00 with labor. My BIL says I should demand that the dealer fix this free of charge as it is a safety issue. From what I understand a TSB is mostly there for the mechanics so they will know what to look for when a certain problem comes up. Has anyone ever had a TSB paid for by a dealer? |
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| Dialtone | Aug 5 2013, 04:29 AM Post #2 |
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Gold Star Member
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Your vehicle is 7 yrs old, so the warranty is gone unless you paid for an extended period. Things like wiper motors, heater fan motors, window motors, and other related items are usually covered in the bumper to bumper period of the warranty, generally that is 3 years. The motor, transmission, and drive train are usually warranted for 5 years or 100,000 KMs, so I suspect you will be out of luck. Parts fail, and if it's after the warranty period you are usually out of luck unless there is a recall. A TSB is just an indication or procedure for repairing a specific problem is not a recall. |
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| Delphi51 | Aug 5 2013, 04:37 AM Post #3 |
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You are smart to look it up and know! I'm lucky to have a real forum for our Toyota Sienna, where I can easily find the experiences others have with a problem before going to the dealer. I see you have one, too, http://www.hondacivicforum.co.uk/33-8th-gen/30667-07-windscreen-wiper-problem.html What do you mean by automatic shutoff? When you shut off the engine or is it supposed to stop when the windshield is dry? Edited by Delphi51, Aug 5 2013, 04:43 AM.
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| Olive Oil | Aug 5 2013, 05:36 AM Post #4 |
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Gold Star Member
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What I meant to say is that if I turn my wipers off, they will not turn off. They turn off sporadically. Sometimes if I push the different speeds, they will stop but usually in the middle of the windshield. If the car is turned off, they stop but start up when car starts. I do not have a warranty and I think BIL is confusing the issue with a recall issue. I feel I'm still doing quite well as this is the first thing to go on the car and paying for a warranty would have been much more. Until this came up, I had never heard of a TSB and glad I looked it up before I drove my car into the service bay for the diagnostic, I was told they were going to take off my steering column and go through all the electrical looking for a fault. He said that just the labor alone could run over 1000.00. When I asked why not test the windshield motor first, he got quite testy. I mentioned the TSB and he told me he had been in the business for several years and you always start at the column and test in a certain order. However he must have had second thoughts as it's now going to cost just over 300.00. Thanks for clarifying this for me. DH was always the one to deal with garages, etc. and I feel out of my comfort zone. |
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| FuzzyO | Aug 5 2013, 05:39 AM Post #5 |
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You obviously handled that very well! Kudos to you. |
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| Dana | Aug 5 2013, 06:06 AM Post #6 |
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WWS Hummingbird Guru & Wildlife photographer extrordinaire
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Obviously, it pays more than double to check and be prepared when you go to a repair shop, especially if one is a female. |
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| Delphi51 | Aug 5 2013, 07:20 AM Post #7 |
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Could you post the TSB or a link to it? I would like to read it and look up what others on that forum say about it, including their costs. It seems very odd to me that a motor problem would cause this! It sounds more like the switch has failed. The guy who estimated $1000 sounds like trouble to me. I once had a problem with the signal light switch on the steering column. It happened that our next door neighbour at the time was a mechanic. He brought a puller from work, pulled the steering wheel off and did something to the signal light switch in half an hour. If replacement of the switch had been necessary, it still would have been only a 2 or 3 hundred dollar job at the garage. |
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| Olive Oil | Aug 5 2013, 12:04 PM Post #8 |
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Gold Star Member
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I don't remember what site I saw it on but I found someone who posted a book of the SB bulletins and had posted most of them onlne. The number for my fault is SB-07-071. I read a few complaints on the Honda website about this problem as well. Sounds like a textbook case. I used to really like my dealership a lot. I think it must be under new management as everything has changed. There used to be friendly greetings, coffee, and they even had a host who was a mentally challenged young man who made everyone feel at home. Now there's no smiles and the staff are unhappy. Even when your car is completed, they won't bother to tell you where it is on the lot. If you forget to ask, you have a lot of hunting to do. I bought a new battery in the Spring and they didn't even test it out after installing it. Turned out it was almost dead from being on the shelf too long. My daughter bought her Ridgeline from another Honda dealer and I may switch over. The work history, mileage etc. on my car is on my dealer's website which makes me hesitate. |
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| Dialtone | Aug 5 2013, 02:06 PM Post #9 |
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Gold Star Member
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Everything is online these days, including your vehicle history and all work performed by reputable dealerships. You could take it to Japan and they'd know it's history. I bought a used 2005 GMC truck in 2009, and wanted to know it's history, all I had to do is request it online at the GM site, and the entire work history of the truck (done by GM on warranty or other ) was readily available for free. All Honda, Toyota, GM, Ford, etc, and other manufacturers have readily available information at the input of the serial number on just about every vehicle they sell or service. |
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| Delphi51 | Aug 5 2013, 02:21 PM Post #10 |
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Thanks for the number, Olive. I had a slight misconception of the problem; it now makes sense that it is a motor problem. Although some people claim they fixed it without replacing the motor and that the lid on the motor case is the cause. http://www.8thcivic.com/forums/mechanical-problems-technical-chat/130742-intermittent-wiper-problem.html X2 on what DT said about the records. I found it true for our Toyota. Edited by Delphi51, Aug 5 2013, 02:22 PM.
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| Olive Oil | Aug 6 2013, 05:13 AM Post #11 |
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Gold Star Member
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Thanks Delphi, you found a much better thread on the subject than I did. If I had some confidence in my fixing skills, I would attempt a fix myself. I'm thinking my BIL must have had his fix done gratis because he is a long term customer of Honda in Brandon. It was his set belt clips that were not always staying set in an older Honda. As he has bought at least four cars and trucks through them, it is not surprising he could get it done free as a good will gesture. Good to know that car history would be available through other dealers. It would be really nice if we could look up a history before buying a used car. I know collisions are posted but general maintenance and mechanical problems probably aren't. However, it would probably be a good idea to ask the owner or seller for them. |
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| wildie | Aug 6 2013, 05:16 AM Post #12 |
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Veteran Member
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I had a problem with the rear wiper on my 2009 Montana van. (GMC) it was just over the 3 year limit, so I fixed it myself. In this case, salt corrosion had the shaft siezed up. When I tried to free it up, the shaft broke, so I had to buy a whole new motor. The GM dealer. wanted $225, but I was able to get one at CTC for $150. DIY saved me $100 for labour! I recently had a brake line replaced at no cost as it was a 'recall issue'! |
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| Delphi51 | Aug 6 2013, 05:37 AM Post #13 |
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Good work, Wildie! That really gives a guy a good feeling, doesn't it? Making money at a high rate, saving environmental load - good in every way. Earlier this summer I fixed the window motor on my daughter's Caravan - the rotor just needed a good cleaning to get rid of carbon from the brushes that was shorting the windings. |
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| Trotsky | Aug 6 2013, 06:12 AM Post #14 |
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Big City Boy
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Worst car I ever owned was a 1965 Datsun Fair Lady. In three years I went through 3 windshield wiper motors at $100 apiece...back then that was real money. Who ever HEARD of such nonsense??? No warranty coverage, natch. |
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| campy | Aug 6 2013, 03:23 PM Post #15 |
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Handyman Extraordinaire
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If the wipers work, the trouble is not with the motor. It is with the switch on the steering wheel. That's a common problem. |
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