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| Antivirus Renewal? | |
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| Topic Started: Dec 21 2013, 12:44 PM (881 Views) | |
| dogleg | Dec 22 2013, 04:59 PM Post #31 |
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Super Poster
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I went on the Norton website DT gave and on their chat line they said they would delete the Norton software on my computer for me. Is that a good idea? I do notice the warning it could 'damage' my computer but that msg might be there even if I do it myself. Advice? |
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| FuzzyO | Dec 22 2013, 05:04 PM Post #32 |
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Personally I would just follow the instructions in Wildie's link. Seems quite straight forward. |
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| campy | Dec 22 2013, 05:25 PM Post #33 |
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Handyman Extraordinaire
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It's not that easy. Try connecting. Site not available. Try later. What now coach? You want me to go in and win it or just tie it up.? There has to be a manual solution somewhere. |
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| dogleg | Dec 23 2013, 06:12 AM Post #34 |
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Super Poster
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Finally all signs of Norton are gone. Looks like the chap on their Chat Line went ahead and deleted all traces of Norton. I did a scan with Windows Defender this morning and all seems to be well. Now the lingering doubts over the DLL registry entries -- if indeed they are abnormal. I expect Dialtone is correct and my New Delhi man was trying to scam me. If anyone has further data on this subject please advise. I will do some more reading about it too. Thanks to all. |
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| Dialtone | Dec 23 2013, 06:19 AM Post #35 |
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Gold Star Member
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Good job DL, just keep you computer updated, keep your firewall and security protection on, stay away from questionable sites, and you'll be fine. Also, don't click on any email links (unless you know where they are going), spam, pop-ups, or ads that say you have multiple things wrong with your computer, if you do, you will. |
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| wildie | Dec 23 2013, 05:11 PM Post #36 |
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Veteran Member
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DLLs (dynamic link library) are totally benign! They just sit there until they are read by registry instructions on how to configure Windows to work with a program (APP). The APP may be of a grievous nature, but nothing can happen until the computer is directed to act on instruction of the DLL file. If the registry is clean, the computer will have no cause to act on the DLL instructions! |
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| dogleg | Dec 23 2013, 06:23 PM Post #37 |
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Super Poster
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Wildie, thanks. If I understood the tech correctly he said the fact that over 20 registry DLL entries were present in a short period of time it indicated an 'external' attempt to control my computer and these 'illegal' entries should be removed. On the other hand I haven't had any warning or report on my screen about it and my Defender scan was clean. When the tech had control of my computer he brought up all these entries on the screen for me to see. He said he didn't have the 'authority' ( I think) to modify or remove them. That is when he tried to get me to pay them to have another tech try to fix it. All very bizarre and troubling. |
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| wildie | Dec 24 2013, 08:59 AM Post #38 |
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Veteran Member
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I had exactly the same experience as yourself! In my case I was looking for Tech Support from Microsoft. I made a Google search for this and a link came up in the listing. It seemed to be what I was looking for and I connected to a ???tech??? and after reviewing my problem, he asked if I would give permission for him to go into my computer. As i assumed that I was connected to a Microsoft technician, I complied. Like you, he put up a page full of 'problems' that he claimed I had and offered to clean them all up for $200. Shocked, I said that I couldn't afford this, as I was living on a pension. He was sympathetic and said that he would explain this to his supervisor and see if he could get a reduction for me. When he came back on line, he said that his boss would allow me to receive the service for $75. By this time I had twigged that it wasn't MS that I was dealing with, so I disconnected from the call. The first thing I did was update my A/V signatures and run a full scan. Secondly, I cleaned out the registry with Ccleaner and thirdly, I did a system restore, back to the week previously. I was unscathed from this experience, but just a little wiser! |
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| dogleg | Dec 24 2013, 11:33 AM Post #39 |
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Super Poster
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Wildie et al: Thanks again. Yes exactly, they are the types that flood the internet- crooks and thieves. One can't be too careful. I brought in a tech I trust. He has everything back in business and said to disregard the RUNDLL entries. The problem I had with my router I believe was intentionally caused by one of them. Best wishes to all. Live and learn. |
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