Bell tells staff to downplay new $25 basic TV package ordered by CRTC

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Bell tells staff to downplay new $25 basic TV package ordered by CRTC
Topic Started: Feb 28 2016, 03:31 AM (130 Views)
Darcie	Feb 28 2016, 03:31 AM Post #1
Skeptic Posts: 31,154 Group: Member Member #714 Joined: March 30, 2010	Quote: Bell Canada is directing sales staff not to promote its new basic $24.95 "Starter" TV package, according to a recent internal training document obtained by CBC News. The "Starter" pack will be unveiled Sunday, the document indicates. By March 1, to comply with new CRTC rules, all TV service providers must offer a "skinny" basic package costing no more than $25 a month, plus additional pick-and-pay channel options. The Bell document also shows that add-ons to the basic "Starter" pack can become so costly that what was supposed to be a good deal for Canadians could wind up, in some cases, costing more than their current cable bill. One Bell employee who has seen the document told CBC News he believes that Bell's aim is to make the basic "Starter" package as unattractive as possible. He claims that's because the company wants customers investing in pricier deals. http://www.cbc.ca/news/business/bell-skinny-tv-package-crtc-1.3465674?cmp=rss&cid=news-digests-canada-and-world-morning They are going to make it as difficult and costly for the customer. Is there ever an honest corporation?



imjene	Feb 28 2016, 04:43 AM Post #2
Gold Star Member Posts: 3,960 Group: Member Member #745 Joined: April 4, 2010	We had Bell TV service at one time and had no issues until we decided to move. We had paid our final bill, but they kept sending us notices and finally phone calls saying that we still owed them. We were going to ask to simply have our service transferred to our new residence, but they did not make it simple. I think their phone calls were coming from somewhere overseas, probably India. We got fed up with them and switched to Star Choice. Especially after hearing this latest, I have no respect for Bell.



Durgan	Feb 28 2016, 04:47 AM Post #3
Veteran Member Posts: 13,273 Group: Gardening Guru Member #720 Joined: March 31, 2010	Bell the slimiest corporation in the world. Avoid them if you can.



swing	Feb 28 2016, 07:28 AM Post #4
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	As expected the cable companies will have it calculated that our invoices will be the same or more for preferred channels. DH wants to cancel the cable however I have my preferred shows I enjoy watching.



Deleted User	Feb 28 2016, 07:33 AM Post #5
Deleted User	I wouldn't deal with Bell again no matter how good their deal was. They are tough to deal with (if you can understand what they are saying) Has anyone tried that ComWave that is advertised on TV.
Deleted User


Deleted User	Feb 28 2016, 07:35 AM Post #6
Deleted User	swing Feb 28 2016, 07:28 AM As expected the cable companies will have it calculated that our invoices will be the same or more for preferred channels. DH wants to cancel the cable however I have my preferred shows I enjoy watching. If your DH cancels the cable, would you not be able to watch TV anymore? How would you see the soaps and the news? And Judge Judy? :cow-IthinkIamgoingmad:
Deleted User


swing	Feb 28 2016, 08:30 AM Post #7
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	Netflix and Shomi! I don't watch the soaps, or judge Judy. I like the news though, this can be accessed on the Net, but I prefer lying watching it on T.V. lol! I believe all Netflix and Shomi are pre programmed as well. I'm techno challenged, however DH had t all figured out. My daughter cancelled her cable, but for basic, her DH like me complained so she had to reinstate it! I enjoy the real estate shows on channel 33 as does he!



Darcie	Feb 28 2016, 08:32 AM Post #8
Skeptic Posts: 31,154 Group: Member Member #714 Joined: March 30, 2010	There is one worse than Bell, it is called Rogers. I went totally nuts with them, said one thing and charged another. My bills were always paid on time but it took hours on the phone to have them correct their erroneous billing. They were condescending and outright rude at times I will have to say that Bell has always produced what they said they would, have been very generous with freebies, and always always have corrected billing errors without a problem I would do without rather than go to Rogers.



Dana	Feb 28 2016, 08:35 AM Post #9
WWS Hummingbird Guru & Wildlife photographer extrordinaire Posts: 13,054 Group: Member Member #830 Joined: March 23, 2011	I have saved thousands by cutting cable many years ago but if the price is right I may consider a skinny package, maybe.



imjene	Feb 28 2016, 11:41 AM Post #10
Gold Star Member Posts: 3,960 Group: Member Member #745 Joined: April 4, 2010	Sometimes it may be that you get the wrong person on the phone, and they can ruin the reputation of the company very quickly.



angora	Feb 28 2016, 12:48 PM Post #11
WWS Book Club Coordinator Posts: 14,494 Group: Member Member #717 Joined: March 31, 2010	imjene Feb 28 2016, 11:41 AM Sometimes it may be that you get the wrong person on the phone, and they can ruin the reputation of the company very quickly. That is so true. I had it happen just the other day. I hung up in disgust but John persuaded me to phone again the next day. I got someone quite different, resolved my problem and thanked her for her help. When I worked for the Bell in the early sixties, we had a six week training course before we ever spoke to a customer. We were monitored throughout our training and after. Once we were accepted and had worked well for a year we were offered a further 4 weeks training and on and on. In those years we were the elite of telephone service and rightly so. As for now, not so.



haili	Feb 28 2016, 01:04 PM Post #12
Gold Star Member Posts: 7,084 Group: Member Member #387 Joined: September 15, 2006	Enhanced Basic comes with my condo. fee so there is no choice unless the board finds a better option. I could pay for extra channels but choose not to though I rent a DVR so I can record programs to view through the week.



blizzard	Feb 29 2016, 03:48 AM Post #13
Gold Star Member Posts: 4,152 Group: Member Member #1,012 Joined: July 8, 2013	At home I have CBC on TV, nothing else. In Kingston there is a dizzying selection of channels, I rarely watch any of them including CBC. Until last night that is; I managed to leave my bag, with my glasses, book and iPad, in town! I finally broke down and watched some TV - now I understand what pablum TV is.



Darcie	Feb 29 2016, 05:19 AM Post #14
Skeptic Posts: 31,154 Group: Member Member #714 Joined: March 30, 2010	blizzard Feb 29 2016, 03:48 AM At home I have CBC on TV, nothing else. In Kingston there is a dizzying selection of channels, I rarely watch any of them including CBC. Until last night that is; I managed to leave my bag, with my glasses, book and iPad, in town! I finally broke down and watched some TV - now I understand what pablum TV is. I know what you mean, I just record what I want and watch it when I want. The only thing I watch live is the news.



margrace	Feb 29 2016, 06:46 AM Post #15
Gold Star Member Posts: 5,367 Group: Member Member #723 Joined: April 1, 2010	Enjoying a change in Shaw programming lots of old movies.



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