Improper pricing!

You are currently viewing our forum as a guest. This means you are limited to certain areas of the board and that there are some features you can't use or read.

We are an active community of worldwide senior members participating in chat, politics, travel, health, blogging, graphics, computer issues & help, book club, literature & poetry, finance discussions, recipe exchange and much more. Also, as a member you will be able to access member only sections, many features, send personal messages, make new friends, etc.

Registration is simple, fast and completely free. Why not register today and become a part of the group. Registration button at the very top left of the page.

Thank you for stopping by.

Join our community!

In case of difficulty, email worldwideseniors.org@gmail.com.
If you're already a member please log in to your account to access all of our features:

Pages:
1
2

Improper pricing!
Topic Started: Aug 2 2016, 10:10 AM (579 Views)
swing	Aug 2 2016, 10:10 AM Post #1
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	Today while shopping at the Co-op I picked up a small key lime cheesecake for dessert it was pried at 11.89 but on sale for 6.99. It priced in at the regular price, as i was doing self serve i had to call the clerk. She sent a fellow for a price check, it was 6.99. I said to her now I get it for free, as that is incorrect pricing! She totally ignored what I said and put it in at 6.99. I said incorrect pricing at Safeway and you get it free, still no response. My question is am I crazy or is this not the policy?? Dh says it's probably a good will gesture on behalf of the store, if so the co-op failed.



erka	Aug 2 2016, 10:28 AM Post #2
Gold Star Member Posts: 5,330 Group: Member Member #233 Joined: February 8, 2006	Swing: I think the policy varies from store to store - never at Safeway in Vancouver but Save on Foods honour the "free" item. Another reason why I prefer to shop @ Save on Foods. Customer service seem to be lacking at the Co-op. The clerk should have acknowledged your question, whether it is "free" or not.



swing	Aug 2 2016, 11:33 AM Post #3
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	Customer service seem to be lacking at the Co-op. The clerk should have acknowledged your question, whether it is "free" or not. I agree, as one who worked in customer service for 20 years, her behavour was abysmal in my view! Another lady was loading her groceries in her car next to me, we were discussing the Co-op She gave me their head office phone # she is calling on different issue! A couple weeks ago I had this man on till about 25, i disputed another price, a sale item. He couldn't get it to scan, he asked me to do a price check for him, return to the aisle. I said I think you best do that, you don't believe me, you'll see the sign, it's the last one there, at that point he put it through!



swing	Aug 3 2016, 10:06 AM Post #4
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	Just an FYI, received a call from the Co-op store Mgr. It is a legislated code of conduct that applies not only to grocery stores but all stores up to a 10.00 value within Canada, when an item is scanned incorrectly. Any other consumer reimbursement is at the discretion of the store mgr. He is giving me a gift certificate for 25.00. The Co-op has locally grown produce this is why I frequently shop there.



campy	Aug 3 2016, 12:57 PM Post #5
Handyman Extraordinaire Posts: 28,720 Group: no politics Member #204 Joined: February 2, 2006	When they can't get it to scan you can fool around forever. I bought a new battery for my car. The old one was still o.k. for warranty but they couldn't get it to scan to see how much of a discount they could give me. After much fooling around the manager came and I said to him "I haven't got all day, make me an offer price on the new one." He said $50l I said sold. And away we went;.



Shorty	Aug 3 2016, 05:44 PM Post #6
Red Star Member Posts: 2,301 Group: Member Member #1,150 Joined: February 12, 2015	Stores that honour the scanning code of practice (I don't have the technical name right) post it on the door. They don't have to. It is a maximum of $10 that they'll refund. It isn't even by chain. Our SOF doesn't, if they do they must do it without offering it unless you ask. I really don't think many stores do anymore. I can't think of one locally. It used to be common. Even without the Code, the clerk was a real jerk to you, Swing.



campy	Aug 3 2016, 06:25 PM Post #7
Handyman Extraordinaire Posts: 28,720 Group: no politics Member #204 Joined: February 2, 2006	Actually when you come down to it, each different chain has a different code. They really don't have to do anything if there is a mistake except correct it.



Trotsky	Aug 4 2016, 12:22 AM Post #8
Big City Boy Posts: 38,319 Group: Member Member #79 Joined: September 8, 2005	swing Aug 2 2016, 10:10 AM Today while shopping at the Co-op I picked up a small key lime cheesecake for dessert it was pried at 11.89 but on sale for 6.99. It priced in at the regular price, as i was doing self serve i had to call the clerk. She sent a fellow for a price check, it was 6.99. I said to her now I get it for free, as that is incorrect pricing! She totally ignored what I said and put it in at 6.99. I said incorrect pricing at Safeway and you get it free, still no response. My question is am I crazy or is this not the policy?? Dh says it's probably a good will gesture on behalf of the store, if so the co-op failed. It is often the policy but clerks are VERY reluctant to give it to you free. I had to do battle every time at the A&P sometimes to the point of a shouting match. It was often only settled with "Call the Store Manager."



swing	Aug 4 2016, 03:50 AM Post #9
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	Actually when you come down to it, each different chain has a different code. They really don't have to do anything if there is a mistake except correct it. Not true according to this Co-op mgr., it's federally legislated. The employees should be apprised of such, but if they are, they too soon forget! My Dh was very surprised a year ago at Safeway, an article scanned at full price when on sale, and the clerk said now you get it for free. What difference does it make to the clerk, it's not her $$. I worked with people who would quibble with a customer over a few $$, so ridiculous. In the Business Centre we had a cap of 100.00 per day, should we need it for customer complaints, before consulting mgmt. I didn't give $$ away but i used common sense. If a client complained he received 10 loonies in a roll of twoonies, I refunded the money, no questions asked. You're not going to lose a business client over 10.00 or 100.00 for that matter.



Trotsky	Aug 4 2016, 04:16 AM Post #10
Big City Boy Posts: 38,319 Group: Member Member #79 Joined: September 8, 2005	A ploy they sometimes try is to say "not responsible for typographical errors" in a sales ad. I won't take this for an answer and make them read their own sign that says that you get one free item if you are charged more than the shelf price OR THE SALES AD PRICE. One time I was asked "Where does it say that?" I screamed out: "Behind your fucking head." THen they tried "Free item if you find a dairy product out of date." They ran it for a month and I pretty much got all my dairy free. Of course I was doing the work their dairy manager should have done and I was not being paid. They HATED me. My best freebie was a gallon of Italian Olive Oil, pricey stuff. Edited by Trotsky, Aug 4 2016, 04:17 AM.



campy	Aug 4 2016, 06:20 AM Post #11
Handyman Extraordinaire Posts: 28,720 Group: no politics Member #204 Joined: February 2, 2006	Not true according to this Co-op mgr., it's federally legislated. I would love to see that law. Maybe in the U.S. but not in Canada.



campy	Aug 4 2016, 06:21 AM Post #12
Handyman Extraordinaire Posts: 28,720 Group: no politics Member #204 Joined: February 2, 2006	Trotsky Aug 4 2016, 04:16 AM A ploy they sometimes try is to say "not responsible for typographical errors" in a sales ad. I won't take this for an answer and make them read their own sign that says that you get one free item if you are charged more than the shelf price OR THE SALES AD PRICE. One time I was asked "Where does it say that?" I screamed out: "Behind your fucking head." THen they tried "Free item if you find a dairy product out of date." They ran it for a month and I pretty much got all my dairy free. Of course I was doing the work their dairy manager should have done and I was not being paid. They HATED me. My best freebie was a gallon of Italian Olive Oil, pricey stuff. They actually want you to find this stuff so they can kick the managers ass.



swing	Aug 4 2016, 08:11 AM Post #13
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	I would love to see that law. Maybe in the U.S. but not in Canada. http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03252.html Continue onto the second page Campy it verifies what this mgr. stated!



swing	Aug 4 2016, 08:18 AM Post #14
swing Posts: 9,979 Group: Member Member #359 Joined: August 18, 2006	A ploy they sometimes try is to say "not responsible for typographical errors" in a sales ad. I won't take this for an answer and make them read their own sign that says that you get one free item if you are charged more than the shelf price OR THE SALES AD PRICE. One time I was asked "Where does it say that?" I screamed out: "Behind your fucking head." THen they tried "Free item if you find a dairy product out of date." They ran it for a month and I pretty much got all my dairy free. Of course I was doing the work their dairy manager should have done and I was not being paid. They HATED me. My best freebie was a gallon of Italian Olive Oil, pricey stuff. Good for you ~ I'm of the same mind! Good going on the dairy and the olive oil, love it!



campy	Aug 4 2016, 08:48 AM Post #15
Handyman Extraordinaire Posts: 28,720 Group: no politics Member #204 Joined: February 2, 2006	swing Aug 4 2016, 08:11 AM I would love to see that law. Maybe in the U.S. but not in Canada. http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03252.html Continue onto the second page Campy it verifies what this mgr. stated! Swing. it's a voluntary process. It's not federal law. Now let's say they put a sticker on a car that said $1,300 instead of $13,000. Do you think you would stand a chance of getting it?



1 user reading this topic (1 Guest and 0 Anonymous)

Join the millions that use us for their forum communities. Create your own forum today. Learn More · Sign-up Now
Go to Next Page
« Previous Topic · Rants, Bouquets, Consumer Issues · Next Topic »

Pages:
1
2