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Are ISP's getting worse?
Topic Started: Sep 23 2008, 03:58 PM (570 Views)
0chspelar
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Grammar Nazi
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Seriously Awake, is this real? do you know if Qwest does anything like this?

With pictures in link.

http://consumerist.com/5053222/comcast-the-patriot-act-mandates-we-need-your-ssn

" Comcast, readers, complaints, patriot act, know your customer, cable, privacy
Comcast: "The Patriot Act" Mandates We Need Your SSN

Ryan wanted to order new Comcast service but balked at their request for a Social Security number. When he asked why they needed it, the Comcast chat rep said "The Patriot Act" required it. That doesn't sound right to us, or to Ryan. His story and full screenshot of the chat, inside...

UPDATE: How To Get Utilities And Phone Service Without Giving Up Your SSN

Ryan writes:

After completing the order procedure on their website I was directed to a live chat window. After waiting about twenty minuets a Analyst joined the chat. She immediately requested I provide my Social security number in order to open a new account. I refused to provide my SSN and asked for details as to why it was required. Her answer is that the Patriot Act requires them to get my Social Security number.

As you can see in the transcript I attached, she referred me to their legal department. I actually asked for the phone number five to ten seconds before she closed the chat. But when I viewed the chat transcript it says the chat was closed before I asked. That is a neat trick.

Can what she told me actually be true? ...I don't believe [the Patriot Act] requires me to provide my SSN just to get Internet service.

I think the Comcast rep somehow thinks that Comcast falls under the "Know Your Customer" clause of the Patriot Act. As far as I understand it, that only applies to financial companies or financial intermediaries, neither of which I believe Comcast qualifies as."
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iMaster_Toker
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Wow that ridiciolous, I been calling to cable company many times in my lifetime, and never once asked for my SS number, this is the first time I ever seen that a comcast require a SS number. Umm ask Larwan about it, because his cable is Comcast, and I dunno if he got asked for his SS number, because I only have 2 different cables companies, Time Warner Cable, and Cable Vision.

p.s. - Many of my friends in Long Island who have comcast never liked their services, and they suckass... Umm interesting..

~Riski~[redit][/redit]
Edited by iMaster_Toker, Sep 23 2008, 04:34 PM.
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AwaKening
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Well, I don't work in the business office side. I'm just a tech, but I do know they ask for your ssn; however, it can be refused and they will still provide the service. SSN is not needed to track your internet usage anyway. They could easily track you down without it.
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lIllIlllIII
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SSN is just the easiest way of finding out who you are instead of some 30 digit code that's your serial number or whatever. Just a security precaution and who cares? They already have it if you have their service.
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imdeafsowhat
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Unless it's Bob Saget. He likes to scam.
"Ignorance is bliss, why aren't people happy?"

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AwaKening
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LOL, what kind of scamming does bob saget do?
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imdeafsowhat
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He asks for AOL passwords.
"Ignorance is bliss, why aren't people happy?"

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